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WELCOME TO THE NEW OFFICIAL BRAND SITE

Welcome to our brandsite and online shop for Roving Mode. ROVING MODE, launched back in 2014, is an authentic womenswear brand that provides high quality clothing at inclusive prices, inviting the possibility of subtle indulgence. All our products are designed in-house by our super talented young team of designers that works around-the-clock to bring you the world’s hottest styles. We forecast fashion trends before anyone else, and drop more than 100+ new arrivals to our site every Month! We listen to our customers and are always finding innovative ways to improve and deliver the most coveted styles as fast as possible.

 

WHAT ARE YOU LOOKING FOR?

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SIZE CHART

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label. 

WOMEN'S APPAREL SIZING


 

NOTE: Feel free to drop us an email with any questions about
sizing and associate will be happy to help you place an online order-
HELLO@ROVINGMODE.COM | +918686003530

 

SHIPPING & RETURNS

If you're looking to return your order, look no further, we're here to help!

 

HOW DO I TRACK MY ORDER?

You can track your order here

You will receive a tracking number by email and SMS once the product has been dispatched. This can also be found in the 'My Account' section on the website as well as in the footer.

 

HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?

Within India, we adopt a 7-day return policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags. If a certain style is NOT eligible, it is tagged as 'Clearance Sale' on the product page itself.

Note: International orders are not eligible for return.

 

WHAT ABOUT MY MONEY AFTER I RETURN MY ORDER?

You can get a full refund in your back account or store credit voucher for the amount you have paid towards the returned products for all purchases.

 

WHAT IS THE PROCESS TO RETURN A PRODUCT?

Click on the below link to begin your return. You will be redirected to our returns portal.

Link to start a return or exchange!

If you are experiencing any issues with starting a return, please contact our customer support team at hello@rovingmode.com or on +91 8686003530

After you have submitted your return request, a reverse pick-up will be scheduled. Once we receive the returned product at our warehouse and complete our quality check, you will receive a refund for the amount of the style/s returned. We aim to make this process as seamless as possible for you

 

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

For domestic orders: 7 to 10 working days.
Currently we do not accept returns on Clearance Sale products and all international orders.

 

HOW LONG WILL IT TAKE TO DELIVER MY ORDER?

It will take 3-10 business days for your order to be delivered. Please get in touch with the Customer Team for expedited delivery via email on hello@rovingmode.com or over Whatsapp on +91 8686003530

 

IS THERE AN ADDITIONAL SHIPPING CHARGE?

For India: Free shipping on all prepaid orders. 

For International: Shipping charges will be levied basis cart value and location. This will show directly at checkout and will be included in your order.

Please contact our Customer Team via email on hello@rovingmode.com or over WhatsApp on +91 8686003530 for more information.

 

WHY ARE CERTAIN PRODUCTS NOT ELIGIBLE FOR RETURN?

Products purchased on the Clearance Sale page are not eligible for return/exchange. 

 

WHAT CAN I DO IF I RECEIVE A DAMAGED PRODUCT?

We would require you to send an image or a video of the damage to our Customer team via WhatsApp on +91 8686003530 or email it to us on hello@rovingmode.com within 24hrs of delivery and we will schedule a pick up. Post assessment of the returned product, the refund for the same will be processed.

 

CAN I CHANGE/CANCEL MY ORDER?

Yes you may, if your order has not been dispatched. Please get in touch with our Customer Team via WhatsApp on +91 8686003530 or email us on hello@rovingmode.com at the earliest to change/cancel your order.

 

WHAT IS ROVING MODE 7-DAYS RETURN POLICY? HOW DOES IT WORK?

Roving Mode’s 7-days returns policy gives you an option to return or items purchased from the website for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

The following EXCEPTIONS and RULES apply to our 7-days Return Policy:

  1. All items to be returned must be unused and should be in their original condition with all tags and packaging intact.
  2. We only accept returns for products purchased directly from Roving Mode’s website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
  3. Please note that we do not refund the shipping or COD charges incurred by you.
  4. Please allow 24 hours post-delivery of your order for your order status to be updated in your Roving Mode account.
  5. In case the items handed over to the courier person don't match the details of the items mentioned in the return request, we will conduct an internal probe and get back to you accordingly
  6. If you self-ship any product without officially informing us through our return process, we will not process the return

 

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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